Operations Ecommerce Associate

2+ Year
Ho Chi Minh City
Negotiate
Ứng tuyển

Job Information

Location :

HCMC

Job posting date :

14/05/2024

Expiration date :

14/06/2024

Objective of role:
As an Ecommerce Sales Associate, your primary objective is to drive online sales and contribute to
the overall growth and success of our ecommerce platform. You will be responsible for various tasks
related to managing our website, engaging with customers, and optimizing the online shopping
experience to maximize sales and customer satisfaction.
Detailed responsibilities/accountabilities

  1. Sales Generation:
    ▪ Actively promote and sell products on the ecommerce platform.
    ▪ Planning & implement & follow up individual sale plan to meet or exceed sales targets.
    ▪ Identify opportunities for upselling and cross-selling to increase average order value.
  2. Customer Engagement:
    ▪ Respond to customer inquiries promptly and provide accurate product/ service information
    through all website/ call center channels.
    ▪ Assist customers in the order process, addressing concerns and resolving issues.
    ▪ Provide exceptional customer service to enhance the overall shopping experience.
    ▪ Contribute ideas for improving customer engagement.
  3. Ecommerce website Management:
    ▪ Ensure product listings are accurate, up-to-date, and visually appealing.
    ▪ Collaborate with the merchandise team to create compelling product descriptions and visuals.
    ▪ Manage inventory levels and process with the fulfillment to ensure timely order processing.
  4. Analytics and Reporting:
    ▪ Track key performance indicators (KPIs) such as conversion rates, average order value, and
    traffic.
    ▪ Analyze sales data to identify trends, customer preferences, and areas for improvement.
    ▪ Generate regular reports for line manager to evaluate the effectiveness of sales strategies and
    initiatives.
  5. Collaboration:
    ▪ Work closely with the marketing, supply chain, finance, accountant departments.
    ▪ Update & report customer feedback and suggestions for product/ service improvements with
    relevant departments

Requirements

▪ Experience in retail, fashion, cosmetics, jewelry is an advantage.
▪ Proficient in Microsoft office.
▪ Excellent communication and interpersonal skills.
▪ Detail-oriented and capable of managing multiple tasks in a fast-paced environment.
▪ Good communication skills, English is an advantage.
▪ Skilled in using social networks, knowledge of e-commerce.
▪ Good problem solving and situational skills.
▪ Adaptability to changes in technology and the ecommerce landscape

About us

Benefits

  • 13th month salary
  • Year-end bonus
  • Flexible working time
  • Participate in extracurricular training courses
  • Lunch allowance and parking fee
  • Teambuilding

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Ecommerce Sales Associate

With the mission to "put people at the front seat, we create the stage for you to reach your Ambitions with opportunities to develop yourself within our organization". , Norbreeze Collective Asia aspires to become the top destination for talents.

01

Screening

After receiving job applications, recruitment specialists will screen the resumes based on the criteria set by the management and send the selected resumes to the management for further screening.

02

Interview

After the management screen, recruitment specialists will organize direct or indirect interview with candidate.

03

References

After passing the interview rounds, the HR department will connect the candidate's references contact to get further reference information.

04

Job Offer

After successfully completing all rounds, the HR department will send a Job Offer to the candidate for the applied position at the company.