Sales Associate – HCM/Hanoi

Objective of role:

• Take responsibility for sales activities at the store.
• Accountable for achieving assigned targets.
• Manage merchandise in the store.
• Maintain the image of the store and brand.
• Complete tasks assigned by the direct manager.

Detailed responsibilities/accountabilities

Ensure achieve sales targets:

• Achieve assigned revenue targets (KPIs): Individual sales, UPT, ATV, CS…
• Generate daily sales reports.

Store Operations:

• Ensure the store’s image adheres to standards (product display, cleanliness, maintenance of fixed assets, and inventory management). Report issues to management promptly.
• Maintain a neat personal appearance in line with the brand standards.
• Generate daily/ monthly/ quarterly reports as required by management.
• Provide necessary information to management regarding sales and store activities.

Customer Service:

• Provide service to customers according to brand and company standards. Ensure the best customer experience.
• Maintain and develop friendly relationships with customers.
• Assist customers in resolving issues related to products or services, handling customer complaints if any.

Inventory Management and Loss Prevention:

• Ensure proper storage and hygiene of goods according to regulations to prevent losses due to operational errors.
• Regularly monitor inventory levels and conduct daily stock counts to ensure an adequate quantity of goods in the store.

Requirements

• High school diploma, with preference given to candidates with vocational/college/university education.
• Minimum of 2 years of experience in high-end retail.
• Strong team management skills, ability to train and guide staff.
• Good communication skills with the ability to build positive relationships with customers and colleagues.
• Flexible work schedule, including weekends and holidays.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Willingness to work rotating shifts and overtime when necessary.
• English language proficiency is an advantage.