Store Manager

Objective of role:

• Manage the team of employees and drive sales performance.
• Take responsibility for sales activities at the store.
• Take responsibility for achieving assigned targets.
• Take responsibility for maintaining the image of the store and brand.
• Complete tasks assigned by direct management.

Detailed responsibilities/accountabilities

Ensure stores achieve sales targets:

• Achieve assigned Key Performance Indicators (KPIs) related to revenue: Store sales, UPT (Units Per Transaction), ATV (Average Transaction Value), Customer Satisfaction, etc.
• Generate daily sales reports.
• Plan and implement sales strategies and propose promotional programs to achieve daily/monthly/quarterly/yearly revenue goals.

Store Operations Management:

• Ensure the store’s image (product display, cleanliness, fixed asset maintenance, inventory management, etc.) and report to direct management if any issues arise.
• Ensure employees’ appearance is neat and adheres to the brand standards.
• Generate daily/monthly/quarterly reports as required by management.
• Provide necessary information to management regarding sales activities and store operations.
• Support budget management and monitor operational expenses of the store.
• Plan and propose efficient operational solutions for direct management.

Customer Service:

• Provide service to customers according to the brand and company standards, delivering the best customer experience.
• Maintain and develop close relationships with customers.
• Assist customers in resolving issues with products or services, handling customer complaints (if any).

Inventory Management:

• Store and handle goods according to regulations to prevent losses due to operational errors.
• Monitor inventory and conduct daily stock counts to ensure an adequate quantity of goods in the store.
• Handle incidents related to goods: discrepancies, negative inventory, errors in the HO system, etc.
• Analyze and propose appropriate purchasing solutions based on the business situation in the managed store.
• Collaborate with departments to resolve inventory discrepancies (if any).

Requirements

• High school graduate, preference given to candidates with vocational/college/university education.
• Preferred minimum of 2 years of experience in the retail of high-end products.
• Possess team management skills, ability to train and guide employees.
• Good communication skills, ability to build positive relationships with customers and colleagues.
• Flexible schedule, including weekends and holidays.
• Proficient in using MS Office (Word, Excel, PowerPoint).
• Able to work in shifts and willing to work overtime when necessary.
• English communication skills are an advantage.